Refund policy

Last Updated: August 2026

At Skiipi, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund request according to the terms outlined below.

This Return and Refund Policy applies to purchases made through www.skiipi.com.

1. Return Eligibility

We accept eligible return requests within 30 calendar days after the date of delivery.

To be eligible for a return, the item must meet the following requirements:

  • The item must be unused and unworn
  • The item must be in the same condition as received
  • The item must include all original tags and packaging
  • The item must not show any signs of damage, wear, or alteration
  • A valid proof of purchase, such as an order number or receipt, must be provided

Items that do not meet these requirements may not qualify for a return or refund.

2. How to Request a Return

To start a return request, please contact our customer support team with the following information:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return
  • Photos of the product (if applicable)

Please contact us at:

Email: hello@skiipi.com

Our customer support team will review your request and provide return instructions if your request is approved.

Please do not send items back before receiving return authorization from our team.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged
  • The wrong item was shipped
  • The item has a manufacturing defect

We recommend using a trackable shipping service when returning items. Skiipi is not responsible for returned packages that are lost or damaged during transit.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed to the original payment method
  • Refunds may take 5–10 business days to appear in your account depending on your payment provider

Original shipping fees are non-refundable unless the return is caused by an error on our part.

5. Damaged, Defective, or Incorrect Items

Please contact us within 7 days after delivery if you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please include photos and your order information so we can review the issue and provide a suitable solution.

6. Exchanges

At this time, we do not offer direct exchanges.

If you need a different product, size, or color, please request a return according to this policy and place a new order separately.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or worn
  • Items without original packaging or tags
  • Items damaged due to improper use
  • Items returned after the 30-day return period

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled and must follow our return procedure.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Skiipi

Email: hello@skiipi.com

Phone: +1 318-909-2798

Business Address:
4026 Evers Dr
Shreveport, LA 71109
United States

We aim to respond to customer inquiries within 24–48 business hours.